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Reviews of Donald Allred's Heating & Air Inc
(Based on 6 rated reviews)
Product or service reviewed: New unit. Jan 2020
Product or service reviewed: Unclogged a drain
I want to express my appreciation and thanks for the Sunday work you did on my Trane system! The technician arrived with an hour and a half and presented himself extremely professional.
He had my unit up and running within 10 minutes...it was a burned up capcitor and the unit is working great now.
I am on oxygen since I have disabled lung disease and heat and humidity present numerous problems for me.
Thank you very much for the expediant, timely and professional service. I really can't thank you and him enough.
Product or service reviewed: service
I am writing to thank you for everything you did to expedite the replacement of the central heat/air conditioning unit at my home in Pontotoc during Thanksgiving week, a time when many people are gearing down for the holidays.
It is impressive enough that you were at my house to respond to a service request just thirty minutes after I called your office at 6 p.m. on a Monday evening, but it is absolutely amazing that you and your team had a brand new unit ordered, delivered from Memphis, and installed and fully functioning less than 20 hours later.
Even more than the speed of service, I appreciate both your and your wife's concern (when I spoke to her the next day) about the gas leak that you discovered during your initial service call. When I called to request help, I thought my biggest problem was a cold house on a 27-degree night. I had no idea that a potentially life-threatening situation had developed with my old unit.
I hope you know how much you and your team are appreciated. Allred Heating & Air has always had a reputation for excellent service, but now I've seen firsthand how genuine your concern for customers really is. Thank you so much for carrying on a longstanding tradition of professional service and integrity.